Buyer Feedback

Customer Feedback is important to us!

It’s always good to know other Buyers had a great experience when ordering Online.
We now have live feedback reviews on Facebook
Check out our Facebook Reviews:-  https://www.facebook.com/CertificateFrames/reviews

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Sometimes feedback comes from conversations in real one-on-one contact with our customer.
However, we always email our customers directly for feedback on Quality? Service? and Price?
Here are a couple of recent emails we have received.

Sat 11/07/2015 8:07 AM
I expected it to look good. However when I received it in the mail I was blown away. It looks amazing. Can’t wait to show it off on the wall.
Thank you so much. Belinda
RMIT University

Mon 18/05/2015 6:41 PM
Hi Peter, Yes I received my frame (very promptly may I add) on Friday. I was very happy with the finished product – it looks great! It was easy to insert my certificate and the quality of the frame looks great. I will definitely use your business again when I receive future degree certificates.
Service: Excellent – good personal contact with the buyer to ensure you receive a great product.
Quality: Excellent – Looks just as good (if not better) as the frames offered at the graduation ceremony and for a much lower cost!
Price: One of the cheaper options of certificate framing I came across and this lower cost did not show in the quality of the frame. Also offered free shipping which was extremely efficient.
Thanks,Alicia
University of Adelaide

Tue 14/04/2015 11:43 AM
Hi Peter, Safely received indeed! It was better than I had anticipated so I would be more than happy to leave you some positive feedback.
Service? Excellent service – Peter provided me with regular updates and never left me in the dark!
Quality? Better than I had expected – the frame is absolutely stunning and surpasses those which you would normally purchase on site at graduation (and for half the price might I add)
Price? Brilliant pricing – VERY reasonable for the quality and service you receive. Will definitely be back again for future framing needs (and wish I had gotten all my other certificates framed through Peter)
My very best, Kylie
Supreme Court of Victoria

Tue 24/03/2015 3:09 PM
Hi Peter, I thought your website was really easy to use and your follow up emails and phone call really showed that you were invested in me as a customer and the service you were offering. The frame looks really beautifully and arrived in excellent condition. The pricing was great, considering I had looked at getting one made on the graduation night by another company I’m really glad I didn’t. Your price including delivery is more than reasonable especially for the great product I received in the end. I will definitely be using your company in the future and recommending you to friends and family.
Thank so much. Danika Wylie
Murdoch University

Thu 12/02/2015 11:51 AM
Hi peter, I found it all very good, the frames are very good quality, look wonderful, and are by far the cheapest option around.
Cheers! Sholto
The University Of Queensland

Mon 19/01/2015 8:36 PM
Hi Peter, Thanks for your emails. I really appreciate that you kept me up to date right through the process.
My Frame arrived today, and it exceeded my expectations. It looks amazing, and the quality is impeccable. I couldn’t be happier. Will definitely be recommending you to all of my uni friends, and you will be the first point of call for my future certificate framing!
Thanks so much, Kindest Regards, Jacob
The University of Melbourne

Fri 12/12/2014 9:40 AM
Yes we received the frames! We are very happy! They look great.
We were impressed with your ability to be flexible and “custom make” a design that suited both of our certificates in the same format!!
Quality is premium, and service exceptional with pricing reasonable.
Easy to get in contact with you and items were delivered well within the time frame.
Thank you Peter, we are happy customers. Warm Regards, Stacey
Monash University and ACU

Tue 25/11/2014 1:43 PM
Hi Peter,
Service? 10/10
Quality? 10/10
Price? 14/10
All in all, great product at a great price, quality service tailored to a niche market that will continue to provide a solid customer market.
Thanks Again, will be back soon for 2 more 🙂  Anthony
Curtin University of Technology

Tue 25/11/2014 1:43 PM
Hi Peter;
Yes I’ve got the frames and they look beautiful, thanks
Service? excellent customer service, fast delivery
Quality? couldn’t ask for for more, they better than what I thought and thanks for that
Price? I believe the price is reasonable considering product is top nudge. thanks
Kind regards   Peter Amini
University of Western Sydney

Tue 25/11/2014 9:08 AM
Hi Peter, I received my frame on Friday only a week after ordering which was fabulous. The quality of the frame is brilliant and I’m very happy with the look of it. You offer a great service at an affordable price.   Hayley
QUT

Tue 18/11/2014 8:06 AM
The frames are fantastic even better than I expected but as they are presents for my son and his girlfriend I can’t post photos as yet because I want it to be a surprise. Thank you so much though I will definitely be coming back for next year when my daughter and her boyfriend finish their degrees. Beautiful work and I will definite recommend you to others.
Thank you. Rita Cutting

Wed Tue 28/10/2014 9:24 PM
Gemma's University Frame Hi Peter

Thanks heaps – they look amazing! 🙂
Will definitely order another double when my masters is done 🙂

Thanks  Gemma
University of Southern Queensland

Wed 22/10/2014 9:46 AM
I have only just framed it as I was waiting for a chance to photocopy my certificate. I am very pleased with the product. It’s obviously well made and the assembly instructions were easy to understand. Well worth the price, as its a great frame! Delivery was quick and service great.
Thanks Claire
Monash University

Wed 22/10/2014 8:25 AM
Hi Peter,  The frame looks wonderful!
The service provided was excellent. I appreciated the phone call to clarify the changes I had asked for. I was kept informed on the progress of the frame, and the delivery was quicker than I had anticipated.
The pricing was great, especially since I was able to purchase one on sale. I have looked previously for certificate framing, and your prices were much more competitive. Thank you.
Kind Regards,Samantha
University of Queensland

Tue 7/10/2014 3:00 PM
Frame arrived on Friday and it is perfect! Delighted with quality and quick delivery as only ordered on Monday.
Will post on Facebook page. So b good to get exactly the right size for Supreme Court of NSW.
Many thanks, Lois
Supreme Court of NSW

Wed 1/10/2014 5:47 PM (I just had to share this one sorry it’s a bit long)
Hi Peter,
Was meaning to drop you an email to say thanks, but since you have asked, happy to give you some extra feedback.
Firstly, item arrived safely and looks great. Haven’t had a chance to mount the certificate yet though.
I must admit that I run a company where customer service is important (an IT Service Business), so I always ‘enjoy’ observing how other businesses perform in this department. And I must admit that you have been extremely good in this regard, so much so that I actually used my experience with your business in a customer service training session the other day with my team.
In particular, communication has been excellent, both in terms of frequency and content. The confirmation email and the telephone call the next day were very good. Timeframes and process were communicated clearly. I particularly liked the update email where you mentioned the frame was completed and looked great . Advice about shipping and your follow up email today were all very professional. Keep it up! I do appreciate outstanding customer service.
Regards,Adam
University of New South Wales

Wed 17/09/2014 9:04 PM
Dear Peter,
Thanks for sending the frame. The frame packing was really nice and quality was as good as mentioned online. It was my good luck to find you guys for making frame for my memorable moment.
Regards, Kushal
CPA Australia

Wed 3/09/2014 11:48 AM
Hi Peter,
I am very happy with the frame. Everything is nice and neat and the service is great. The price is also very competitive compared to other frame providers.
Thank you for your great frame. I will definitely recommend your service to my friends when they need one.
Best regards Kang
Murdoch University

Mon 25/08/2014 3:41 PM
Peter,
Thanks for the follow up email.
The frames are great and so is your service! I guess the price is reasonable given it is high-quality hard wood frame.
So they look very nice on the wall.
Thank you. Kevin
CPA Australia

Mon 18/08/2014 11:55 AM
Hi Peter,
I received the frame late last week. Thank you!
As it was received as a gift I cannot comment on price but I am happy with the quality of frame.
Thanks again, Boston
University of Melbourne

Fri 8/08/2014 11:20 PM
Thanks Peter
I just got the frame today, very happy with it.
Need to get some other artwork framed so I may contact you again soon for that.
Do you make custom framing for paintings and artwork?
Thanks, Ling
University of Melbourne

Fri 8/08/2014 8:09 PM
Hi Peter
Thank you very much for the Certificate Frame you provided. It looks fantastic and my son was thrilled with it.
Quality:- Excellent
Price: Reasonable
Service: Exceptional.
Also loved your website – not only for the options of selecting a frame and mat but also for the ease of ordering.
Once again, thank you for your service.
I would be happy to recommend your service to others.
Kind regards, Donna
Deakin University

Tue 29/07/2014 11:17 AM
Hi Peter,
I just made an order for another certificate frame.
I confirm that the certificate size is A4 (210 x 297 mm).
Thanks,Tahnee
Tue 29/07/2014 11:09 AM
Hi Peter,
I put my certificates in the frame last night and it looks great!
I am very happy with the frame.
I just received another certificate which is the same size as my Murdoch certificate (A4), so I will be making an order for another frame on your website today.
Thanks,Tahnee
Murdoch University

Mon 28/07/2014 9:07 PM
Peter,
Service – Professional and easy to deal with. The frames were delivered quickly and in excellent condition.
Quality – Excellent. The colour was better than I anticipated from the original picture online. Overall the workmanship was great!
Price – More than happy to pay for quality frames.
Overall very satisfied with your company. The frames completed with the certificate and photo look great.
Thanks Lorraine
University of Southern Queensland

Tue 8/07/2014 4:25 PM
Hi Peter,
Indeed everything has gone very well!
Received the frame today – that’s a super fast turnaround.  Looks perfect and I had the certificate mounted in just a few minutes.
Excellent result; I am very pleased with how the certificate looks now in a quality frame.  Blue mat is great too!
Good link on your website…. maybe a few can find it more easily now.  I will see if I can post something on LinkedIn and Facebook to the CPA groups so they know who to contact.
I’ve attached a couple of images you can see and use if you wish.  Thanks for all your help and great service.
Regards, Stuart.
CPA Australia

Mon 16/06/2014 9:06 AM
Thanks Peter,
I managed to make the order reflect what I was after with the frames and mat, ie two 8 x 10 photo frames with modern black frame and black/gold mat and one certificate frame with modern black frame and blue/gold mat.
The certificate is standard A4 210 x 297 mm
Kind regards, Chris Hewett
Tue 10/06/2014 8:46 AM
Thanks Peter, frame is good. In fact, I will be ordering another soon for an old Air Force Diploma.
Regards, Chris.
Macquarie University